Shipping policy

Effective Date: September 9, 2026

At Vashtara Heaven, we aim to process and deliver your orders safely and on time. Please read the following shipping terms before placing your order.

1. Order Processing

Orders are generally processed and shipped within 1 business day after successful order placement and/or payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
In some cases, processing may take longer due to product availability, verification, or circumstances beyond our reasonable control.

2. Shipping Partners

Orders may be shipped through registered domestic courier companies, India Post/Speed Post, or other reliable delivery partners selected by us.

The available shipping method may vary depending on your delivery location and the nature of the order.

3. Delivery Address

Orders will be delivered to the shipping address provided by you during checkout.
Please ensure that your name, address, mobile number, PIN code, and other delivery details are accurate.
We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

4. Estimated Delivery Time

Delivery times may vary depending on the destination, courier availability, weather, public holidays, and other factors.

The estimated delivery date, where provided, is an approximate timeframe and is not a guaranteed delivery date unless expressly stated otherwise.

5. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by:

Courier or postal service delays
Weather conditions
Natural disasters
Public holidays
Strikes or transportation disruptions
Incorrect or incomplete delivery information
Government restrictions
Other circumstances beyond our reasonable control

If your order is delayed, please contact our customer support team and we will assist you in tracking the shipment where possible.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, product type, or shipping method.
Unless otherwise stated, shipping charges are non-refundable.

7. Order Tracking

Where tracking information is available, we may provide the tracking details to you through email, SMS, or other communication methods.

You can use the tracking information provided by the courier to check the status of your shipment.

8. Delivery Confirmation

Delivery may be confirmed through the courier's tracking system, email, SMS, or other applicable delivery confirmation methods.

9. Failed Delivery

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges or other applicable conditions may apply.

Please ensure that someone is available to receive the order at the delivery address.

10. Damaged Package

If you receive a package that appears damaged or tampered with, please inform our customer support team as soon as possible and provide photographs/videos of the package and product.

Any claim relating to damaged or defective products will be handled according to our Refund, Cancellation & Return Policy.